How to get help
When you contact support, include the details below.
What to include
- App name
- Device model (example: iPhone 15 Pro)
- iOS version (example: iOS 17.4)
- App version and build number, if available
- What happened and what you expected
- Steps to reproduce the issue, if possible
- Screenshots or screen recording, if relevant
- Your in-game player ID, if the app has one optional
Where to find app version and build
Open the app and look for a Settings, About, or version label on the main menu. If no version is visible,
include the app version shown on the App Store.
Fastest channel
Email is best for bug reports and purchases because you can attach screenshots, recordings, and receipts if needed.
Troubleshooting and FAQ
Start here for common issues.
Quick checks
- Force close the app and reopen it
- Restart the device
- Update iOS to the latest version available for your device
- Update the app from the App Store
- Confirm a stable internet connection if the app requires one
- Check whether Low Power Mode, Focus settings, or network restrictions are affecting the app
FAQ
The app is crashing or not launching
Restart your device and confirm the app is updated. If it happens repeatedly, email support with the app name,
device model, iOS version, app version/build, and what you were doing right before the crash.
I made a purchase but did not receive it
Confirm the purchase appears in your Apple purchase history. Then contact support with the app name, item name,
and approximate time of purchase.
Ads are not loading
Ads can fail due to network issues, limited inventory, ad availability, or privacy settings. Try again later or switch networks.
Game Center, leaderboards, or achievements are not working
Confirm you are signed into Game Center in iOS Settings. If the issue continues, email support with the app name and a screenshot.
Progress, scores, or settings look wrong
Do not delete the app unless support asks you to. Email support with the app name, device model, and what changed.
Audio, performance, or battery issues
Close other apps and let the device cool down. If it continues, include a screen recording and your device model.
Other issue
Email support with the app name and steps to reproduce. For gameplay questions, include the level, mode, or screen name.
Request types
- Bug report: app name, steps, device, iOS, app version/build, screenshots
- Billing: app name, item name, date/time, receipt info if requested
- Gameplay: app name, level or mode name, screenshot, what you are stuck on
- Account or progress: player ID if available, what changed, when it started
