How to get help
When you contact support, include the details below.
What to include
- Device model (example: iPhone 15 Pro)
- iOS version (example: iOS 17.4)
- App version and build number
- What happened and what you expected
- Steps to reproduce (if possible)
- Screenshots or screen recording (if relevant)
- Your in-game player ID (if the game has one) optional
Where to find app version and build
Open Neon Reactor. On the main menu, look in the bottom-right corner for a version label
formatted like "v1.0.0 (100)".
Fastest channel
Email is best for bug reports and purchases because you can attach screenshots.
Troubleshooting and FAQ
Start here for common issues.
Quick checks
- Force close the app and reopen
- Restart the device
- Update iOS to the latest version available for your device
- Update the app from the App Store
- Confirm a stable internet connection if the game requires one
FAQ
The app is crashing or not launching
Restart your device and confirm the app is updated. If it happens repeatedly, email support with your
device model, iOS version, app version/build, and what you were doing right before the crash.
I made a purchase but did not receive it
Confirm the purchase appears in your Apple purchase history. Then contact support with the item name and
approximate time of purchase.
Ads are not loading
Ads can fail due to network issues, limited inventory, or privacy settings. Try again later or switch networks.
Audio, performance, or battery issues
Close other apps and let the device cool down. If it continues, include a screen recording and your device model.
Other issue
Email support with steps to reproduce. For gameplay questions, include the level or mode name.
Request types
- Bug report: steps, device, iOS, app version/build, screenshots
- Billing: item name, date/time, receipt info if requested
- Gameplay: level name, screenshot, what you are stuck on
- Account: player ID, what changed, when it started
