Polar Cipher Support

Polar Cipher Support

Need help with Polar Cipher? Use the contact options below or start with the troubleshooting section. For fastest resolution, include the device and app details listed in “How to get help”.

Contact Support

Contact Information

Reach us using the methods below.

Support hours: Mon-Fri, 9am to 5pm ET
Expected response time: Within 1-2 business days

Outside business hours, email is still best. Calls may go to voicemail. Text messages are OK.

How to get help

When you contact support, include the details below.

What to include

  • Device model (example: iPhone 15 Pro)
  • iOS version (example: iOS 17.4)
  • App version and build number
  • What happened and what you expected
  • Steps to reproduce (if possible)
  • Screenshots or screen recording (if relevant)
  • Your in-game player ID (if the game has one) optional

Where to find app version and build

Open Polar Cipher. On the main menu, look in the bottom-right corner for a version label formatted like “v1.0.0 (100)”.

Fastest channel

Email is best for bug reports and purchases because you can attach screenshots.

Troubleshooting and FAQ

Start here for common issues.

Quick checks

  • Force close the app and reopen
  • Restart the device
  • Update iOS to the latest version available for your device
  • Update the app from the App Store
  • Confirm a stable internet connection if the game requires one

FAQ

The app is crashing or not launching

Restart your device and confirm the app is updated. If it happens repeatedly, email support with your device model, iOS version, app version/build, and what you were doing right before the crash.

I made a purchase but did not receive it

Confirm the purchase appears in your Apple purchase history. Then contact support with the item name and approximate time of purchase.

Ads are not loading

Ads can fail due to network issues, limited inventory, or privacy settings. Try again later or switch networks.

Audio, performance, or battery issues

Close other apps and let the device cool down. If it continues, include a screen recording and your device model.

Other issue

Email support with steps to reproduce. For gameplay questions, include the level or mode name.

Request types

  • Bug report: steps, device, iOS, app version/build, screenshots
  • Billing: item name, date/time, receipt info if requested
  • Gameplay: level name, screenshot, what you are stuck on
  • Account: player ID, what changed, when it started