Can subscribers submit unlimited requests?

Yes. Subscribers may submit as many requests as needed. Multiple requests may move forward at once, while scheduling and completion depend on priority, complexity, required information, and available capacity.

Is the subscription month-to-month?

Yes. The subscription renews automatically each month until cancelled. Clients may cancel before the next renewal, retain support through the paid period, and do not receive partial-month refunds.

Does every accepted business pay the same monthly rate?

Yes. Overtime Innovations uses one standard monthly subscription rate rather than custom maintenance quotes. The current rate is provided before an accepted business subscribes.

Is every project included in the subscription?

The subscription covers a broad range of reasonable ongoing digital work. If a request is too large or complex for the subscription, any additional fee is explained and approved before that work proceeds.

Are software and other third-party costs included?

No. Hosting, domains, software subscriptions, premium plugins, themes, printing, platform fees, and other third-party expenses remain the client's responsibility.

Does the subscription include paid advertising?

No. Paid advertising campaign management is not offered as part of this subscription.

Monthly small-business support

Keep your digital work moving without hiring a different specialist for every task.

One month may require website updates, the next may center on email, search visibility, customer follow-up, or an operational problem. The subscription gives your small business one ongoing partner across those priorities.

Apply for Ongoing Support See What Is Included

Month-to-monthUnlimited request submissionsEmail-first support

The model

A single subscription that follows the business’s real priorities.

This is broader than a website maintenance plan. Subscribers can bring forward recurring improvements, new ideas, technical issues, and practical growth work without opening a separate relationship for every category.

You may submit as many requests as your business needs, and more than one request may move forward at once. Work is scheduled according to business priority, complexity, dependencies, and available capacity. A large queue does not mean every request will be completed simultaneously or within the same month.

Connected capabilities

Use the subscription wherever the next useful priority appears.

The work can cross specialties as long as it remains reasonable for an ongoing support relationship.

Web and commerce

Keep customer-facing platforms current

Website edits and new pages
Shopify and ecommerce updates
Landing pages and forms
Technical troubleshooting

Visibility and communication

Make the business easier to find and understand

SEO and local search improvements
Website and marketing copy
Basic graphics and brand materials
Content, social, and email support

Systems and follow-up

Reduce recurring operational friction

CRM and lead-management changes
Automation and AI workflows
Tool setup and integrations
Process documentation

Measurement and direction

Turn activity into clearer priorities

Analytics and reporting
Conversion and workflow reviews
Priority planning
Optional initial digital review

How support works

A simple monthly rhythm without unnecessary meetings.

01 / Submit

Send requests by email

Explain what you need, why it matters, and any useful deadline or supporting material.

02 / Prioritize

Keep the important work visible

Requests are organized around impact, urgency, dependencies, and the information needed to proceed.

03 / Execute

Move multiple priorities forward

Reasonable requests can progress alongside one another. Timing varies with scope and complexity.

04 / Continue

Adjust as the business changes

Completed work makes room for the next priority without requiring a new vendor search or sales process.

Boundaries

Broad support still needs clear expectations.

Complex projects may require an added fee

If a request is too large or complex to reasonably fit within the subscription, Overtime Innovations will explain the additional cost before beginning that portion of the work. Nothing with an added fee proceeds without approval.

Third-party expenses remain yours

Hosting, domains, software subscriptions, paid themes, premium plugins, platform charges, printing, and other outside expenses are paid by the client.

Progress depends on access and decisions

Timely access, accurate business information, approvals, and feedback help requests move forward. Delays in those inputs can delay completion.

Subscription terms

Flexible enough for a small business, clear enough to plan around.

Month-to-month

No long-term commitment is required. The subscription automatically renews each month until cancelled.

Cancel before renewal

Cancel before the next billing date and support continues through the already-paid period. Partial-month refunds are not provided.

Capacity controlled

Enrollment is application-based. New subscribers are accepted only when there is enough capacity to support them responsibly.

Common questions

Ongoing digital support FAQ

Are requests really unlimited?

You may submit as many as needed. Scheduling and completion still depend on priority, complexity, dependencies, and available capacity.

Can multiple requests be active?

Yes. There is no one-active-request rule. The amount moving at once depends on what each request requires.

How quickly will requests be completed?

Requests receive timely attention, but a rigid turnaround is not promised. A quick edit and a multi-step system change naturally require different timelines.

Is every large project included?

No. Work that is too complex for the subscription may carry an additional fee, which is discussed before proceeding.

Why is the monthly price not shown?

The standard rate has not been published yet. Every accepted client will receive the same current flat rate before deciding whether to subscribe.

Is acceptance guaranteed?

No. Applications are reviewed for fit, requested work, and available capacity before enrollment is offered.

One partner across changing priorities

Tell us where your business needs consistent digital help.

Submit the current situation, recurring needs, and first priorities. If the subscription appears to fit and capacity is available, we will contact you with the standard monthly rate and next steps.

Apply for Ongoing Support